Terms of use

These Terms of use apply when you browse abayholidays.com, contact Abay Holidays, create an account, or request or make a booking through our website or team. By using our services, you agree to these terms.

1. About Abay Holidays

Abay Holidays provides travel information and helps customers arrange accommodation, activities, transport and other travel experiences in Arugam Bay and elsewhere in Sri Lanka. Some services are supplied directly by independent accommodation providers, guides, activity operators, transport providers or other local partners.

2. Booking information

You are responsible for providing accurate names, contact details, dates, guest numbers and other information needed for a booking. A booking is not confirmed until you receive confirmation from Abay Holidays or the relevant supplier and any required payment or deposit has been accepted.

3. Prices and availability

Prices and availability can change until a booking is confirmed. We aim to keep website information accurate, but obvious pricing, availability or description errors may be corrected. If a material error affects a booking request, we will contact you before the booking is completed.

4. Payments

Where payment is required, the amount, currency, deposit requirements and payment schedule will be shown or communicated during the booking process. Payments may be handled by third-party payment providers and may be subject to their own terms.

5. Cancellations and changes

Cancellation, amendment, refund and no-show rules may differ between accommodation, tours, activities and transport services. The applicable conditions should be shown or communicated before confirmation. If you need to change or cancel a booking, contact us as soon as possible at info@abayholidays.com or via WhatsApp.

6. Independent suppliers

Where a service is provided by an independent partner, that partner is responsible for delivering the booked service. We work with local suppliers and assist with communication and booking support, but individual suppliers may also apply reasonable safety, participation, check-in, cancellation or operational rules specific to their service.

7. Traveller responsibilities

You are responsible for checking passport, visa, insurance, health and entry requirements relevant to your journey; arriving at the agreed place and time; following reasonable safety instructions; and ensuring that information supplied for each traveller is accurate. Travel insurance is strongly recommended.

8. Activities and safety

Surfing, wildlife trips, cycling, water activities and other outdoor experiences involve inherent risks. You must follow the instructions of guides and operators and tell them about any relevant limitations or circumstances that may affect safe participation. An operator may refuse or alter participation where reasonably necessary for safety.

9. Weather, wildlife and circumstances outside our control

Travel conditions, surf, wildlife sightings, weather, road conditions and access to attractions cannot be guaranteed. A service may need to be changed, delayed or cancelled because of weather, safety, government restrictions, transport disruption or other circumstances outside reasonable control. Where that happens, we will work with the relevant supplier to offer the options available under that booking's conditions.

10. Website use

You may use the website for personal travel planning and legitimate booking enquiries. You must not misuse the site, attempt unauthorised access, interfere with its operation, scrape it in a way that causes unreasonable load, or use its content for unlawful or fraudulent purposes.

11. Content and intellectual property

Unless otherwise stated, the Abay Holidays name, website design, copy and original content are owned by or licensed to Abay Holidays. You may not reproduce or commercially reuse them without permission, except where applicable law permits it.

12. Liability

Nothing in these terms excludes liability that cannot lawfully be excluded. To the extent permitted by applicable law, Abay Holidays is not responsible for indirect or consequential loss, or for events and services outside our reasonable control. Rights you have under mandatory consumer law are not affected.

13. Privacy

Our handling of personal information is described in our Privacy policy.

14. Changes to these terms

We may update these terms when our services or legal requirements change. The version published on this page applies from its stated update date. Confirmed bookings remain subject to the conditions communicated for that booking.

15. Contact

Questions about these terms or a booking can be sent to info@abayholidays.com or discussed with our team via the contact page.