Privacy policy
Last updated: 3 October 2026
Abay Holidays respects your privacy. This policy explains the types of personal information we collect through abayholidays.com, why we use it, and the choices available to you.
Who we are
Abay Holidays is a locally operated travel and accommodation service based in Arugam Bay, Sri Lanka. You can contact us at info@abayholidays.com.
Information we collect
Depending on how you use the site, we may collect information such as your name, email address, phone or WhatsApp number, account details, travel dates, booking preferences, guest information, messages you send us, and information required to complete or support a booking.
We may also collect technical information such as your IP address, browser and device information, pages viewed, cookies, and similar usage data.
How we use your information
We use personal information to respond to enquiries, arrange and manage bookings, provide customer support, maintain user accounts, process and reconcile transactions, prevent fraud and misuse, improve our website and services, and send marketing communications where you have consented or where otherwise permitted by law.
Bookings and service providers
When you make or request a booking, we may share the information needed to fulfil it with the relevant accommodation provider, guide, activity provider, transport provider, or other local partner. We also use service providers for hosting, website functionality, analytics, customer communications, and payment processing.
Payments
Payments may be processed by third-party payment providers. Payment providers may collect and process payment information under their own privacy policies. Abay Holidays does not need to receive or store your full card number in order to manage a booking.
Cookies and analytics
Our site uses cookies and similar technologies for essential site functions, shopping and booking features, performance, analytics, and, where enabled, marketing. You can control cookies through your browser and any cookie controls made available on the site.
How long we keep information
We keep personal information only for as long as reasonably necessary for the purposes described above, including providing services, resolving enquiries or disputes, maintaining business and transaction records, and meeting legal, tax, accounting, or security requirements.
Your choices and rights
Depending on the laws that apply to you, you may have rights to request access to, correction of, or deletion of your personal information, and to object to or restrict certain processing. You can also withdraw marketing consent at any time.
To make a privacy request, email info@abayholidays.com. We may need to verify your identity before completing a request.
International processing
Some of our technology and service providers may process information outside Sri Lanka. Where required, we take reasonable steps to use providers and arrangements designed to protect personal information.
Security
We use reasonable technical and organisational measures intended to protect personal information. No internet service can guarantee absolute security, so please avoid sending sensitive information that is not required for your booking or enquiry.
Changes to this policy
We may update this policy when our services, technology, or legal obligations change. The latest version will be published on this page with an updated date.
Contact
For privacy questions or requests, contact Abay Holidays at info@abayholidays.com.